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Sending Chat Messages

Chat Messages

AVAILABLE TO: Administrators, Employees, and Customers

Chat features are available to all registered Pulse users. You can initiate a chat if you are a member of the Customers group. Members of the Administrators and Employees group have additional chat options. See Contacting Registered Users.

Closedhow to initiate a chat session
  1. Log in to Pulse.
  2. Hover the mouse cursor over a username. 

  3. When the popup menu appears, click the Chat button.

    This reveals the Conversation with Customer Name window, where you can enter your message and attach a document. If the user is not online, Pulse will notify the recipient.